Automated guest messaging
Welcome, instructions and reminders sent on each event, in the guest’s channel.
Airbnb / Short Term Rental System
Every guest, handled.From booking to turnover.
One system for your units: automated guest messages, ID collection, check in instructions, reminders, turnover handoffs and deposit tracking. Add Bea when you want live AI replies.
See it work
Watch a stay run itself.
Automated messages and guest quick replies at every stage, from inquiry to turnover.
Bea
Illustrative. Automated messages with guest quick replies. Free-text answers shown are handled by the optional Bea add-on.
What’s included
One system for the whole stay.
Handles guest communication, check in, stay support, checkout, and operational handoffs from booking to turnover.
Booking confirmations
Every confirmed booking opens a thread with the details for that unit and those dates.
Guest information and ID collection
The system asks for names, guest count and IDs, and chases the ones that have not arrived.
Check in and property instructions
Access steps, Wi-Fi, parking and house rules, sent as one message instead of six.
Questions during the stay
Quick-reply menus for Wi-Fi, parking, house rules and late checkout.
Checkout reminders
Checkout time, key return and the last instructions, sent before the guest has to ask.
Cleaning and turnover notifications
Your cleaner and your team are told when a unit is actually free, not when it was scheduled to be.
Deposit and payment tracking
Deposits, extras and balances are tracked against the booking, and can connect to the payment tools you already use.
Property and guest dashboard
One view of every unit, who is in it, and what still needs doing today.
Human handoff for exceptions
Complaints, damage, refunds and anything outside the rules go to a person on your team.
Bea, optional: live AI replies
Add Bea to answer free-text guest questions in any language, from your own property info.
From confirmed booking to clean unit, nothing waits on someone remembering.
Your team handles exceptions. The system handles the rest.
Timing
Messages that fire on what happened, not on a timer.
In one real thread we looked at, a guest was still waiting for an endorsement email when the automation asked whether check in had gone smoothly. Check in had not happened yet. A second automation then chased the endorsement the guest was already asking for, and a person had to step in and untangle all three.
That happens when messages are scheduled against a clock. The system keys each message to the event instead: IDs received, key collected, checkout confirmed. If the step has not happened, the message that assumes it does not go out.
- Booking confirmed Welcome message and property details
- IDs received Endorsement sent, check in guide released
- Checked in Settling-in check and stay support opens
- Checkout confirmed Cleaner notified, deposit release queued
- Turnover done Unit marked ready, review request sent
Illustrative sequence. Sample property.
Who it’s for
Built for managers running many units.
The work is not one guest. It is the same twelve messages, on every stay, across every unit.
Property managers
Five or more units, where the guest threads outnumber the people answering them.
Co-hosting teams
Several co-hosts covering the same inbox, who need one consistent answer instead of three.
Serviced apartments and boutique stays
Front desk hours that end before the arrivals do, with concierge and building rules to relay.
Setup
How we set it up.
The system is set up around the way your units already run, and there are things it is told to hand over.
We map your guest journey and channels
Where bookings arrive, which threads your guests actually use, and who answers them today.
We configure your property info, rules and handoffs
Access steps, Wi-Fi, parking, house rules and checkout per unit, plus who each exception goes to.
Your team stays responsible for the hard calls
Exceptions, disputes and payment verification go to a person on your team, not to the system.
FAQ
Questions we get asked.
Does it reply inside the Airbnb app?
Airbnb messaging is available to approved software partners. The system connects through your property management system where it has messaging access, and it can also handle guests on WhatsApp or Messenger after booking. We confirm what your setup allows during discovery, before anything is switched on.
Which channels does it cover?
WhatsApp, Facebook Messenger, Instagram and a widget on your own site, plus the guest thread inside your property management system where it exposes messaging. Short term rentals here means Airbnb, Booking.com and direct bookings alike, so the channel mix is part of the discovery.
Can it collect IDs and deposits?
It asks each guest for IDs, receives them in the thread and chases the ones still missing. For deposits and balances it tracks what is owed against the booking and can connect to the payment tools you already use; verifying a payment stays with your team.
What happens when a guest has a problem the system can’t solve?
It hands the thread over. Complaints, damage, refunds, anything outside your rules and anything sensitive are routed to a named person on your team with the thread attached. Free-text questions are only answered automatically if you add the optional Bea add-on.
How is this priced?
It is scoped to how many properties you run and how much setup each unit needs, so we quote it after a short conversation rather than posting a number that would not apply to you.
Put your next stay on autopilot.
Tell us how many units you run and we will map the guest journey with you.
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