Event-triggered, not calendar-blasted
Messages fire off a booking, a completed job, a due date or a missed payment. If the event has not happened, the message does not go.
Automated Customer Reminders & Followups
Follow-ups that fireon what actually happened.
Confirmations, reminders and re-engagement messages triggered by real events: a booking, a job done, a service due, a payment missed. By SMS, Messenger or WhatsApp.
See it work
The messages your team keeps forgetting to send.
Each message is keyed to an event in the job, so it goes out when the thing it refers to has happened.
Sunny Aircon · reminder sequence
- Booking confirmed Confirmation with the date, time and address
- Reminder, a day before Crew, arrival window and how to reschedule
- Job done Thank-you message with the receipt attached
- Service due, months later Cleaning due, with a reply-to-book line
Illustrative. Sample business.
What’s included
Every message the job should send.
Confirmations, reminders, thank-yous and service-due nudges, keyed to what the record says has happened.
SMS, Messenger and WhatsApp
Each customer is reached in the channel they already use, from one set of rules rather than three separate tools.
Service-due reminders from job history
The system knows what was done and when, so the next-service nudge comes from the record instead of someone's memory.
Payment and balance reminders
Outstanding balances get a polite, timed follow-up that stops the moment the payment is recorded.
Opt-out and quiet hours built in
Opt-outs are honoured, sending windows are respected, and nobody receives the same message twice.
Delivery and reply reports
You can see what was sent, what landed, and what came back, per sequence and per customer.
Setup
How we set it up.
The sequences are built on the events your business actually records, and on the tone your customers already hear from you.
We map how you work today
Which events matter, what gets sent after each one, and which channel your customers actually read.
We configure it around your rules
Message copy, timing windows, quiet hours, opt-out handling and the rules that stop a sequence early.
Your team stays in charge of exceptions
Replies that need a real answer, complaints and anything sensitive are routed to a person on your team.
Who it’s for
For businesses where the same message is owed every week.
Not one campaign. The same handful of messages, owed on every job, to every customer.
Service businesses with repeat work
Installs and repairs that come due again, where the next visit depends on someone following up.
Clinics and salons
Appointment confirmations, reminders and rebooking nudges that front desk staff cannot always get to.
Rentals and property managers
Check-in details, renewals and payment reminders across more units than one inbox can carry.
FAQ
Questions we get asked.
Is this not just spam?
It is not a broadcast list. Each message is tied to something that happened on that customer's own record, opt-outs are honoured immediately, sending windows are limited, and there are caps on how often one person can be contacted.
Which SMS provider do you use?
We set up on the provider that works for your country and your volume, and we can keep the one you already pay for. The sequences are built so the provider can be changed without rewriting them.
What happens when someone replies?
Replies come back into one inbox. Simple answers can be handled by the rules you set; anything that needs a real answer is handed to a named person on your team with the thread attached.
Can you use our existing customer list?
Yes, once it is cleaned and the contactable records are separated from the rest. Reminders then run off live records going forward rather than a static export.
Put the follow-ups on the record, not on memory.
Tell us what your team is supposed to send and we will map the sequences with you.
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